- STORE REVIEWS
- PRODUCT REVIEWS
2017-12-26
1/5
Poor or no customer service!
"Ordered an e-gift card for Christmas...how simple is that? Roamans, part of FullBeauty Brands, couldn’t even deliver on that. Today, the day after Christmas, I receive an email telling me I needed to call them regarding my order. I called and the customer service rep said he needed to verify the billing address. What? This is an e-card and you’re just now telling me you need to verify the billing address? His response was this is all done manually and there’s no one there on Saturdays to do this process. Come on, right before Christmas? Yep that’s their policy. Never heard of such a thing in this day and age. You guys need to get in the 21st century! I said you didn’t hesitate taking the money out of my account immediately, yet you could bother to notify me immediately there would be a delay in delivery. I had to give him my CC information again and he said it would be processed and the recipient would receive an email notification in approximately 24 hours! You really have got to be kidding me. I repeated you didn’t hesitate taking my money immediately yet you’ll still take another 24 hours to send an email. Worst company and customer service ever! DO NOT GIVE THIS COMPANY YOUR BUSINESS!!!"
