- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2018-11-13
1/5
I'm a customer No longer!
"Discount Tire used to be awesome. But, unfortunately, they've gone downhill over the last 3 years. It started when I went in and got my tires rotated, and afterwards when i was driving away down the highway, a hubcap fell off. Not a big deal, things happen. But then 6 months later the same thing happened AGAIN, right after i left the store. (That time the person driving behind me had to swerve out of the way to avoid hitting my rolling hubcap going down the highway). But even Still, I shook it off. Then, my dad went and had HIS tires rotated, and had told them he needed some extra air in the fronts because they were down to 20 ft lbs/torque from the 32 its supposed to be at. When he got home, he checked the pressure and they were still at 20 ft lbs of torque! They didn't even touch the air pressure, they just got his car in and out as fast as possible. So he had to add it himself. I stayed a loyal customer even after that, though, because when i got new tires after that they gave me a free one because the tires didnt make the guaranteed warantee (they wore out faster than they should have and I'm a stickler about getting them rotated every 40000 miles). But i went in today to get 2 new front tires. I had a 10 a.m. appointment and was told it would take an hour to an hour +15 min. Not a big deal, it was busy and had snowed the night before. Almost THREE hours later, they finally finish. They NEVER PUT ME IN AS AN APPOINTMENT EVEN THOUGH I MADE IT ON THEIR WEBSITE!! To top it off, they put me down under the wrong account/name in the computer so they never called my name when they were done, they called someone else. So when i got my receipt, 30 mins after they finished my car and didn't call my name, it said i had a camry and not a corolla. It had the wrong license plate. I had to drive back and make sure they got the torque specs right on the lug nuts, and then i had to make them put my new 2 wheel purchase under my real name so that when i go to get them rotated they can pull me up on the system and see the purchase so they rotate them under warantee and not charge me.
Also, when i went to my car the first time after they were done, I got in my car and not only was my hand break not pulled up, but it wasnt in gear either (its a manual transmission) so by some miracle it didn't roll out of the hilly parking lot they put it in a block away from the shop because all the front parking lot spots were full.
Its just the consistent lack of quality service that has led me to decide affirmatively that i will ultimately go with a different company next time i need new tires. Its a shame, discount used to always be awesome. Oh well. Off to Big-O or firestone i go. Anyone but DT."
