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2018-02-21
2/5
Decent Laptop, Poor Customer Service
"The laptop is wonderful, Np8153. The issue comes with Sager customer support. I explained very slowly and carefully the exact issue I was having, and was met with return emails as if they had not understand what they read.
For example, I wrote:
"The resetting issue ONLY happens when playing ANY game and power is disconnected.
The resetting issue does NOT happen when NOT playing a game.
The laptop WILL run on the battery with NO issues."
To which I got the reply:
"If power on only by the battery, can the unit run well without play the games?"
At $2300, and a three year parts and labor warranty, I expected a higher quality of service."
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