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Merchant Member
2019-03-04
5/5
A horrible situation made extrordinary
"The whole process of moving apartments **** but I was looking forward to a larger area for my gaming. I take my gaming pretty seriously, to the point where I basically have a second full time job as a broadcaster on Twitch. My PC is my lifeblood and without it, I'm dead in the water.
The move was going slow but awesome, with very minimal problems. I was looking forward to being back in business in less than a week when the worst possible thing happened - my main PC that I relied on to do absolutely everything decided it wouldn't turn on. After doing all the testing I could, I realized the issue was the motherboard. I had so much going on, the possibility of a dead PC at this moment was awful.
A few friends had recommended Maingear previously when I talked about upgrading my primary PC - so they were the first to come to mind when I reached out. I explained to them the panic of my situation, the higher than normal demands for my business, and the time frame I had to work in.
Within moments of my frantic messages, they reached out and told me not to worry - just send them my wishlist and they'll work with me to get something out the door as soon as they can. In less than 24 hours, I was speaking with their sales team working out all the finer details, down to some minor quality of life things, such as designating the operating system drive for easier adjustments in the future.
They not only met all of my very specific demands, but they exceeded my time estimate by two days. I received my PC even before I expected to setup the existing PC on my moving time table.
Upon setup, everything went smoothly. Little things such as BIOS firmware and hardware drivers were all up to date, saving me precious time to begin the restore process from my old drives for all the things I would need to get going.
In the end, I was back in business the very same day I had anticipated even before the original PC died. The new PC exceeds all my expectations, and I was even to stress test it to do things I thought I wouldn't be able to accomplish for several more years.
The whole process was easy. Every little detail was covered. They're PC folks who understand what it's like to work in a world that relies on PCs. They understand the little things that make the biggest difference in what can be a major purchasing decision - especially when those decisions need to be made quickly.
I will absolutely do business with them again - and they'll be the first recommendation to everyone I know when they're looking for a stress free PC upgrade."
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