"My significant other bought a bowling ball for me for my birthday and it turns out she got an X-out ball. She had no idea what she was looking for so she went for the "best rated and good price". She had the ball drilled with the specifications from my older ball, and now I am stuck with it. I simply asked for an exchange so I can put down the money on a non blemed ball,however I was quickly shot down and was told that "you are stuck with it once it is drilled". I will now do my business elsewhere but here. Terrible customer service as well as terrible non-experience purchases."