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2021-12-16
1/5
Worst experience ever!
"Looks like my experience is about the same as others. Ordered 2 boxes of Cinnabons on 12/6 and website stated "items are available to ship now". Paid $23 for overnight shipping. Order status stated delivery would be 12/8. Items never arrived on 12/8 and Fedex tracking stated only that the label had been created. Never received any update on order status or communication that delivery would be late. Contacted support on 12/9 and spoke to rep, only was told that items were "in transit". On 12/10 contacted support again since items still had not arrived and Fedex status had not changed. After being on hold for an hour was told again by rep that items were "in transit". Asked to speak to a supervisor, on hold again for 15 minutes. Supervisor finally joined call and could only apologize for the delay. Could not give me any status on the order or expected delivery date, only stated that order was missing the internal tracking number and that it was "probably" in transit and "should" arrive in a couple of days. This was an outright lie. Supervisor would not enter a new order at no charge to replace the existing order to ensure that I would receive the items the next day. Terrible way to address a customer issue. Demanded refund and was told it would be processed. Still not processed. Most unprofessional company I have ever dealt with."
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