"I ordered a replacement laptop optical drive, the NEC ND-6500A, from Computer Giants. The drive was listed as "new" on the site. The drive that arrived was obviously used and obviously pulled from an HP laptop. When I installed the drive into the laptop it was intended for, the drive didn't work at all. I sent an e-mail to their customer support but received no reply. I called to return the drive, the sales rep was somewhat rude, but instructed me to create an RMA online. At this point, I'm hoping to get my refund and do not intend to shop with them again."