"I bought a key, but it was all scratched up, obviously used. I waited almost 3 years and got no response after repeated emails. They ignored all my emails."
"I ordered an oven door replacement. They had the best price by far (almost $200 less than direct from manufacturer) and low shipping costs. It arrived less than 48 hours after I ordered it!"
"I was not given a chance to preview the order before submitting. Once I clicked on process order thru PayPal, my order was submitted. Only then did I discover that the 10% discount code (that they gave me) did not work. (I signed up for emails to get the 10% discount). Also, the website is plastered with "FREE SHIPPING" signs. One appears over the shopping cart with one item in it that says "Free Shipping will be applied". Later I realized that I had not spent the minimum of $39.95, which was mentioned in a couple of less noticeable places. I was put off by the deceptive website. Tried to LIVE CHAT to cancel. No one available on a Sunday. I emailed right away to cancel. They emailed at 5:10 Monday saying they could not cancel as the order had "already been processed.""
"I bought 12 sets of lights. The prices are good & the shipping was very fast. I had a small problem with one set & contacted customer service. They took care of the problem better than I expected or even asked for."