"I have tried to call several times and when i have been able to get thorough I was told that i could cancel and them i got an email saying that you guys are not going to be available to take care of any business and I call the hotel to make sure everything was taken care of and nope. book it did not cancel my reservation before they went off line and now their site is inaccessible to cancel on line and their post says that they cant pay all the refunds right now! WTH?! so you canceled our reservations but didnt Finnish the process and cant refund our refundable payment until who knows when?!"