- STORE REVIEWS
- PRODUCT REVIEWS
2012-09-13
1/5
"At least one poster got an apology! I have been inconvenienced and still have yet to hear that they were sorry. I placed an order with them the same day I placed an order with another company. 5 days later my order from the other company arrived but I had yet to even get an email confirming Dover had processed and shipped my order. When I contact them they told me "Oops... it was a glitch in our system". They offered to upgrade the shipping to expedited ground but it was supposed to have been another week for it to get to me since we were going into the weekend. I told them to cancel it as I was going to have to purchase the items I needed in my local tack store and they said they would and promised to refund me. Another week later and still no order and no refund. Another phone call reveled they shipped the order and it was supposedly delivered here... but I certainly haven't seen it! The lady told me to go check around my house and on my front porch... I'm pretty sure I would have seen a big box sitting outside of my house! They are promising a refund again but I highly doubt I'll see one unless I dispute this transaction with my bank. They used to be very efficient and they used to provide great customer service. It's too bad they seem to lack such care now. Apparently some of my other horse friends have experienced things like this also so they have stopped ordering from Dover. I will be doing the same. Not even an apology for inconveniencing me!!"
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