- STORE REVIEWS
- PRODUCT REVIEWS
2021-01-30
1/5
Don't bother trying to buy something on sale
"BEWARE: You cannot call the store directly and even the National number has a massive hold time. The ONLINE CHAT has an outrageously LONG wait time (I was 29th in the queue on a regular Saturday morning.) OTHER THAN DRIVING TO THIS STORE, you WILL NOT be able to contact them!! If you see a sale item and it's IN STOCK. YOU MAY NOT BE ABLE TO HOLD/PURCHASE for in-store pickup. The 18 Minute In-Store pickup, is more like NEVER PICKUP unless you live next door.
I read a sales ad from Micro Center earlier in the morning today. I wanted to purchase the item and it was listed as "In-Store" only. No online purchase allowed and ONLY in-store pickup. I called Microcenter and was on hold and the hold queue was too long for me to ever speak to a human. I tried to contact the store through the "Online Chat" and I was 29th in the queue. I just wanted to HOLD/Purchase the sale item prior to spending an HOUR of my life driving to the store for the item to be sold out. I checked and refreshed the web site to verify there was still stock and left on the tollway. I immediately headed to the area for the item I wanted to purchase. The item was sold out. I asked Chris Devine (General Manager) what my options were. I explained all the effort I put in trying to have purchase held on the website and had attempted by phone/Online chat. The General Manager Chris Devine was unable to provide any solution, other than me returning home. I asked about a rain-check (No), I asked about pre-purchasing (No). If you want something on sale and it's in-store only, you have to take a risk, since there is no way to purchase for store pickup, nor to hold an item remotely (STILL IN STOCK.)"
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