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2020-03-26
1/5
The absolute worst company I’ve ever dealt with
"THE WORST COMPANY I HAVE EVER DEALT WITH. They are liars, they just want to steal your money, never ever ever book with them. My flights with porter that I booked through explore trip were cancelled because of COVID-19, spoke to porter 3 times and they told me every time yes they will issue you a refund they just need to call us on your behalf because we don’t have your credit card number. Denzel who I was speaking to from explore trip said he would try to call porter, came back and LIED to me told me that porter said only credits but when I called porter back they said no we have notes in our system saying we spoke to Denzel and gave him the waiver code to give the refund but he blatantly lied and said it wasn’t possible. I’ve spent multiple days and hours trying to call, not to mention takes about an hour to speak to someone. I was told Denzel would call me back, never got a call back. They also hung up on me multiple times during my calls. They are liars and just want to rob you of your money. I warn you to never ever book with this awful company that has terrible customer service. I wish I could give them less than one star, they deserve zero."
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