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2/5
"I ordered a Nikon battery grip on 8-22. I received a confirmation email with my correct shipping address the same day.
On the 24th I received an email stating they did not have my correct shipping address. I replied to the email and also to the customer service email link. Have not received any correspondence since.
On Sept 1 I called their customer service at 11:30 west coast time. I let it ring about 15 times and then a recorded voice came on and said something like "There is no one here to help you at this time."
Is that too funny? Customer no-service.
Later on 9-1. Tried to use their online customer service contact method of entering in my email and order number. Nothing came up. Called again at noon. Got through and found out the order has been shipped and should arrive tomorrow."
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Broadway Photo / A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway
2009-08-27
4/5
"Good news on a problem I had! Here was my problem, which I believe will be resolved to my satisfaction:
I ordered a Nikon D700 camera for 2,299.00. I would have been fine if I hadn't received a plus sell phone call. The person suggested a lot of accessories, and I bit on two rechargeable batteries.
When they came, they were off brand, not Nikon, which upset me. Additionally, I was charged @120.00 per battery for batteries that go for from 15 to 23 dollars. That's an overcharge of about 200 dollars.
I haven't used Regal Camera before, so hopefully I can get some resolution through customer service. But they are on the east coast and they only do sales, not customer service, over the phone after 2PM west coast time.
(On the plus side, they shipped rather promptly, and the camera has a Nikon warranty.)
Resolution: I called Regal at 3:30 Pacific time but their customer service was closed. I posted my issue on ResellerRatings and Regal Camera called my at 8:30 am the next morning. I think the quick response is great. I was offered a $135 discount, or a 70 dollar discount plus an extension of my Nikon warranty to three years (the extra two years via CPS warranty service).
I believe Regal needs to be more clear on their follow up sales phonecall where they try and add on accessories and shipping insurance. Nevertheless, I feel good about their customer service followup and am bumping my rating up."
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