- STORE REVIEWS
- PRODUCT REVIEWS
2019-04-20
1/5
Horrible experience
"Don't book with them! Customer service is very rude and irresponsible. It took 10+ days to process a cancellation request. And the penalty they promised to waive (due to medical reason) was still charged. Called again and waited 1 hour just to be connected. And then a rude guy said they cannot make change now. "You need to waive it when you cancel." I said I did, but how can I verify it at that time since the invoice was only sent 10 days later. He said whatever happened before, he cannot do anything now. And then he just tried to deceive me to hang off after that. Saying I need to contact the airlinse. The penalty I was talking about was totally from Vayama. And he refused to connect me to his supervisor or anyone else. For the whole call, it was totally lies。. Waste of time! Will never use again!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Least Favorite Stores
7 reviews
