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2005-03-18
1/5
"Well here we go. Today I was reading a thread on a photog forum and found a guy who realized the new lens he got from Wolfs wasn't in fact all that new. They had shipped him a used lens....no caps and it was scratched. So I started to wonder about the camera I bought there in the middle of January.
I did a search on my computer and found the first images I had off the camera and guess what! The first file number I had was IMG_1845.jpg....obviously this wasn't a new camera I had gotten. You could say that I was ignorant for not realizing this sooner, but being a trusting person I never would have thought someone would have sent me a used camera instead of the $2000USD camera I had ordered.
Tonight I contacted wolfs through their online support. I got to talk to someone who basically told me to sit on it an rotate. He played dumb and apologized, but they claimed they had done nothing wrong and that my return time was up. I kept pushing him, but magically he started to forget what the problem was and asked me again what I wanted!!!!!
Basically stay away from these guys. I'm going to contact Canon directly then see about legal action"
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Value the company offers
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Making decisions on their own
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Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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