- STORE REVIEWS
- PRODUCT REVIEWS
2012-07-20
1/5
"They suck, bad.
Sent in my battery for their refill service. Received Email saying they got the battery. 1 month later, still nothing. Emailed. They said "we never received your battery" (!!!!). I forwarded them their own email saying they did. They said "sorry, we lost your battery for a month". I had to send them THEIR OWN email to prove they got my battery. Maybe they should put me on payroll since I do their work for them.
Within another month, I receive my battery back. The battery was advertised to be 6600 MAH, but after following all of their instructions, I can only get 4500 MAH out of it, which is less than 75% of what they promised me. It is also less than the original which was 6000 MAH. Either way, although usable it sucks.
Their return policy is a joke. I would have to send them back my battery, at which point they would take out the cells, and give me the old ones back, presumably. I might as well just suck it up and use it as it is, or just throw it in the proverbial trash (recycle, that is, since this is a hazardous waste).
Summary:
They lie about their turnaround time. They advertise two weeks but it will not be less than a month. They are likely to lose your battery. If you get lucky, they may find it again after you have to prove to them that they got it. They lie about their advertised capacities. You are unlikely to get what they promise. You will be stuck with the sucky product in the end.
In short, a very incompetent company."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
Least Favorite Stores
173 reviews
