"This is my first order through Home Security Store and so far, I'm not a satisfied puppy(as of yet). I purchased a complete XTI system on 10/17. As of 10/27, I have yet to receive my package, any communication about my order or even a "Thank You for your purchase", but yet they charged my card the same day I placed order. I did call a CS Rep and they just said my product was back ordered and gave no time frame!"