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2019-04-25
1/5
Bait and Switch - also THEFT!! Don't be fooled by the image - they will rip you off!!
"Purchased a very expensive Home Theater sectional from FLS. Paid in full and waited for delivery. NEVER arrived. Called to find out if the delivery date was moved - instead was told by salesman that the item in question was "stolen" from within the warehouse (claimed it was an EMPLOYEE). But they never called to let me know. Offered a discount on another (more expensive) Home Theater sectional. Eventually delivered, BUT was broken during setup! Waited several weeks for parts to fix. Due to all the bad service, I opted to purchase protection plan by GUARDSMAN (at FURNITURELAND SOUTH's suggestions) that would cover ALL damage (including motors and electronic mechanisms) for 5 years - cost was over $200. Fast forward 2 years - motor/electronics break (on a $20,000 Home Theater sectional) and NO ONE wants to fix it - not FLS and not Guardsman. 2 months later and still no resolution. LOTS and LOTS of run around, but no one wants to stand behind the product. I would AVOID both Furnitureland South AND Guardsman (total scam artists!!) like the the plague! BTW, leather sectional was made by American Leather - also poor craftsmanship!"
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