"Good, solid service from this organisation. I ordered a Samsung 40" HDTV from TechgearNow last week. Yes, they will ask for you to call to confirm your order and at that time they will ask if you want extended service or other add-ons to your order, but you still have the choice. For myself, I just wanted the HDTV, nothing else. I received the product yesterday, a week after ordering it, all in great shape. I was impressed with with the packaging, the delivery company even commented on the quality of the packaging. TechGearNow actually added cardboard stiffeners to each edge of the box before strapping it together and sending it out. The HDTV is up and running. I would do business with this company again."