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2020-01-30
1/5
Furniture Frustration
"I purchased bed room furniture on line. When the delivery company called to set up a delivery date, I was told the foot board and the chest was damaged and they would need to send it back. I called JCPenney and they had to process a return on my credit card and then reorder, in this day and time this seems so ancient to me. When I received the email the customer service person had ordered the wrong bed. When I called back they had to process a refund and take my credit card information again.
I received an email that the furniture had been delivered. I waited until January 2nd to call to see when it would be delivered to find out that it had been in Greensboro since December 24th and no one had reached out to set up a delivery date. The night before the delivery the delivery company called to say the chest was damaged again, but they could still bring the bed. I asked about assembly of the bed and there was no order for it.
Delivery was set for Wednesday January 15th. When they came to deliver I was on the phone with JCPenney to find out about the chest and bed assembly.
I asked for a manager and talked with Chelsey. She said that they should have assembled the bed and the delivery company would reach back out to me that day to set it up. Today is January 29th and they still have not called about setting it up. She was going to check and see what was wrong with the chest and get back with me to let me know what my options were.
I spoke with Bonnie on 1/16 and 1/18. She was to call be back after my call on 1/18. She still has not called me back.
on 1/20 I called asked for a manager and was transfered to Markise. We were disconnected and she did not bother to call me back. When I called back I got Latoya, at 10:30 am she said she would call me back in about an hour. Today is 1/29 and she still has not called me back.
I called back on January 23rd to find out that they did a refund and no one had called me back. I can't remember who I spoke with but all I want is the final piece to my set. There's been two days of delivery so far which means missed work and all they were willing to do for my trouble was give a $49.00 discount and again they had to take my credit card information.
I've learned a valuable lesson about ordering furniture on line through JCPenny, don't.
Although some of the staff were nice, the whole process has been frustrating and I still don't have the whole set."
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