- STORE REVIEWS
- PRODUCT REVIEWS
2007-10-30
1/5
"Ordered on 5/10/2007:
1 - Xecuter3 Control Panel w/ PRO SWITCH and LCD DISPLAY
1 - X3 IR ADAPTER
They authorized and captured the funds ($104.38) on 5/15/2007. I work for an ISP that does e-commerce (URL removed at their request...) so I know resellers are not supposed to capture funds until after the product is shipped. I ignored that and patiently waited.
5/22 - check for status of order.
5/23 - Let them know I filled out the state wrong. I live in Pennslyvania so I just hit P, which selected PALAU. I was stupid and missed this - I'm only human.
5/29 - Jan updates my order, fixes state and lets me know about back-order:
"We apologize for the delay in shipping your order.
Xecuter has been delaying shipments of original XBOX Products in favor of the new 360 stuff.
They have informed us that within 1.5 weeks we will have stock
We will upgrade your shipping methods or provide you with free gifts for this delay."
I emailed back that I understand XBOX360 stuff is in and politely pass on the free gifts, but take the shipping upgrade :)
6/24 - Ask for any updates - sent directly to Jan
6/25 - From Jan - "We have still have not received our shipment of Xecuter Products.
We do have the Green, Crystal and BLue Control panels in stock and ready to ship. (as well as your IR Adapter)
If you would like us to change your color please get back as soon as you can."
I reply I'll patiently wait for black as I don't want any of the other colors.
8/1 - Receive "Advanced Notification of Shipment Request" from Purolator - nothing attached to this shipment number and I have called into Purolator numerous times. Also receive email from XBMC that order has been completed.
8/14 - Sent email and support request to XBMC asking about order details since I have not received products, Purolator still has nothing in their system for the PIN I received and Purolator also recommended I contact XBMC. Managed to get one knowledgeable person at Purolator and they said seems like shipment information was passed to Purolator, but no product was actually ever shipped.
9/4 - Straight to Jan:
"Jan,
Can you please give me a status update on this order? The automated email from orders@ gives me an order complete reply."
9/5 - From Jan:
"Hello Matt,
Your order has been shipped a while ago :
PUROLATOR
49997451619
I have checked the tracking status at www.purolator.com and www.dhl-usa.com and its not showing the tracking results.
So if you have not received your package yet, than I will contact PUROLATOR tomorrow and see where it is.
It is most likely lost because it only takes 1-4 days to be delivered not over 2 months.
Thank you
Jan"
9/5 - To Jan:
"I called Purolator at least three times during August and every time they said that tracking number was not in their system, which they said because it was most likely never shipped – typical blame it on someone else routine.
If anything comes up, let me know. Thanks
Matt Fischer"
10/10 - To Jan:
"Any new information on this order?
Matt Fischer"
10/12 - To Sales@
"Order: #29346
Date: 05-10-2007 23:11:49
I have still NOT received the items I ordered and paid for back in May. Could someone please investigate what happened to my shipment, if it was shipped? It has been five months and I still do not have any of the items from my order.
Matt Fischer"
Since then, I have called numerous times. No one ever answers the phone or returns my phone calls. I even stated to just send me an email in case they don't want to call out of country - nothing.
I find it too convenient that they stopped responding after 120 days, when I can no longer revoke the credit card charge (Bank of America policy).
Meanwhile, modchips.ca has been awesome both times I have used them. They got my Xecuter 3 CE to me fast in 2/2005 for my XBOX and same week for my Wii mod chip earlier this month.
I firmly believe the positive entries for this reseller are completely fake. Stay away from this company – seems to be a scam. I have found forums talking about this company dating back to 2003 and the address and phone numbers listed way back then have changed multiple times since. Google it once - I'm not the first to get ripped off and definitely not going to be the last.
EDIT: Removed my employer's URL at their request..."
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