- STORE REVIEWS
- PRODUCT REVIEWS
2020-05-27
5/5
Fantastic company to work with.
"We ordered a Kitchenaid trash compactor thru this company. We had ordered it brought into the home. Well Covid-19 happened and changed the world. They called to inform me that they could no longer do in home service for safe practice. As we are an older couple we could not bring the compactor up flight of stairs and had to cancel order. They refunded our money immediately.
We finally found someone to bring the compactor upstairs into home. Reordered and they took my order with no problem. We received the much wanted appliance. Everyone was very busy, accepted the appliance without looking at it although, it is VERY clear in the instructions do not accept until you have looked it over. We decided to wait to install as too many people were around. We opened it to install and the compactor was severely damaged, not only were we derelict in not opening the package, it was also past the 24 hours which it tells you everywhere you must do these 2 things in order to get any replacement. Our heart sank, we knew we had not opened the box before taking delivery, we thought everything was lost. We called anyway with hat in hand very sorry at our ignorance. The lady looked at our order and was so nice and polite, service you don't get anywhere these days, she checked invoice and delivery date. She said, we will see what we can do and they are picking up the damaged item and getting us a new replacement item. Not only that, the damaged item was picked up the very next day. No hassle, no call back later. What a wonderful company to deal with. Thank you everyone at US Appliance for all your help and kindness."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
