- STORE REVIEWS
- PRODUCT REVIEWS
2018-01-14
2/5
They make return difficult
"Well, I decided to return my order and in their website, it says you need to enter a 12-digit order number. The order number that I found on my email is only 8-digit. Orders should be able to be returned by finding the order number in the email they sent you but this was not enough. When I checked their website, it says order number that was on the packing slip. So I had to go to the garage, dig through the plastic bags that I already thrown in the recycables, and found the packing slip. But the packing slip has a 13-digit order number and not a 12-digit (the same 8-digit order number I found in my email plus 5 additional trailing numbers.) Their website says if you can't find the order number, call them. Well, I'm an introvert and I hate making calls. In this day and age, a customer should be able to return order without having to call!"
