- STORE REVIEWS
- PRODUCT REVIEWS
2004-08-12
5/5
"NCIX is great. The people who complain about order pickups and how they are not "fast enough" need to get out of their "fast food" mentality.
NCIX has great service, great prices and great products.
They are BUSY, and they have a warehouse in the back. Unlike Best Buy which carries some 100 different things...it doesn't take long to find things, especially because most of it is on a shelf.
NCIX carries the majority of their product in the warehouse, and they have to locate individual items and pack the order. The happens while you wait. That's the way pickups work and that's the way they always will. I expect that so I am never disappointed. It's sad really to lambaste a company because you didn't leave enough time. I think you'd soon be expecting an NCIX drive-thru.
It's not usual for a company with prices this good to have any service whatsoever. The fact that they do is why they are so popular now.
They have always been great, in fact the worst thing is waiting in the store. But I bet they helps hundreds more customers a day than any future shop/best buy do, AND with better service.
I have had TERRIBLE service at Best Buy and I was sold a used computer as new at Future Shop. Took it back, another used one... brutal.
NCIX has been excellent and I wouldn't hesitate to recommend them to anybody."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2003-10-21
5/5
"For all those who complain about them "not honoring their prices" they are quite ridiculous in placing negative reviews, and here is why:
They had a hard drive listed for $3. Anybody can tell that it is a pricing error. This hard drive was selling for around $70 normally. Obviously they canceled all the orders and fixed the price.
They gave an explanation that they update their pricing from their warehouse price list, and that the warehouse made a mistake in their pricing, so therefore the automated system transferred the price error to AxionTech. By the time they realized the problem, hundreds, if not thousands of orders had been placed.
Say 2000 drives had been ordered (most people were ordering 10-20, so this number is probably low... At $3 they would get $6000. Assuming the cost of the drives is $60, THEIR COST would be $120,000. So they would in effect be LOSING $114,000 which would likely put the company into bankruptcy. You can't blame the company for not honoring the "deal". I laugh at the supermarket comparison. It's quite different losing 45 cents rather than $114,000.
Not to mention they have a disclaimer on their site explicitly saying: "Axion may not be held responsible for typing errors and/or errors due to server(s) malfunction." So they have nothing on them. Not to mention it wasn't even THEIR fault.
Now there are those who have conspiracy theories and such, well, they are still CONSPIRACIES! They are not fact, and just somebody's wild imagination who refuses to believe their explanation.
I am ashamed of those who try to ruin this company one way or another, whether it be by making them honor the absurd "deal" or by trashing them here or else ware. It's sad to see that they also selectively tell their stories, omitting certain detail that would most likely change your opinion of their review.
I hope that they will either retract their negative comments, or that you will not be affected by them, because in truth, they are absurd.
Apparantly somebody disagreed with my post. They decided to sign me up for over 100 newsletters from varying sources. This is further testament to the childish-ness of the people posting negative reviews. I have removed my e-mail because of this."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2002-07-18
2/5
"Quick to take the money but they do suck with customer service and shipping. I got my package two weeks after ordering, and before they could even give me a tracking number... I was beginning to wonder if I would ever get my package...."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2002-04-10
5/5
"Two pitches... two home runs... This company is what they all should be like! Good prices.. great service!! True to their word!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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