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2018-07-30
1/5
Poor Shipping Service
"Terrible experience. I will never placed any order to be delivered on IKEA. I placed an order at Ikea Woodbridge, VA, USA, and stay at home 5 days for it. Ikea keep breaking the appointments, and they broke the appointment 4 times in total so far. Here is the story. I ordered some furnitures in two separate orders including a $628 sofa sections order. The first order was delivered on July 27th, Friday, and the second order, the $628 sofa order, was supposed to be delivered at the same day, but it was not. I call Customer support several times and every time the wait time was about 30 mins. In the end, the customer support told me that the item showed as delivered in the system and there is nothing they can do on the phone. One July 28th, Saturday, I have to drive 40 mins to the store to talk to the manager in person. The manager told me that it was a shipping error so he placed a new order for me. The new order should be delivered on July 29th, Sunday, so I was waiting at home; However, the order was not delivered either. I checked the status and the order has not be processed to the shipping company. I tried to call Ikea customer support several time, finally they contacted the store manager. The manager called me back and told me that the order has not been processed. He has to reschedule the delivery for me on Jul 30th, Monday, which is today. I quite my job and stay at home today; However, I checked the status this morning, and it still shows not processed. So I call the customer support. They contact the store manager and told me that the order has not been processed. They have to reschedule it to Friday, which is Aug 3rd. I felt fooled. I quite my job on last Friday and this Monday, and I am going to do this on Friday again. During the pass weekend, I spend one day driving to the store to talk with the store manager, and the other days staying at home for the order. I have wasted too much time and effort on this. (Order was placed under the name Ms. Li)"
Detailed Ratings
Pricing of products and services
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![Ikea [USA]](https://www.resellerratings.com/screenshot/ikea--usa--small.png)
2018-07-30
1/5
Terrible Experience
"Terrible experience. I will never placed any order to be delivered on IKEA. I placed an order at Ikea, and stay at home 5 days for it. Ikea keep breaking the appointments, and they broke the appointment 4 times in total so far. Here is the story. I ordered some furnitures in two separate orders including a $628 sofa sections order. The first order was delivered on July 27th, Friday, and the second order, the $628 sofa order, was supposed to be delivered at the same day, but it was not. I call Customer support several times and every time the wait time was about 30 mins. In the end, the customer support told me that the item showed as delivered in the system and there is nothing they can do on the phone. One July 28th, Saturday, I have to drive 40 mins to the store to talk to the manager in person. The manager told me that it was a shipping error so he placed a new order for me. The new order should be delivered on July 29th, Sunday, so I was waiting at home; However, the order was not delivered either. I checked the status and the order has not be processed to the shipping company. I tried to call Ikea customer support several time, finally they contacted the store manager. The manager called me back and told me that the order has not been processed. He has to reschedule the delivery for me on Jul 30th, Monday, which is today. I quite my job and stay at home today; However, I checked the status this morning, and it still shows not processed. So I call the customer support. They contact the store manager and told me that the order has not been processed. They have to reschedule it to Friday, which is Aug 3rd. I felt fooled. I quite my job on last Friday and this Monday, and I am going to do this on Friday again. During the pass weekend, I spend one day driving to the store to talk with the store manager, and the other days staying at home for the order. I have wasted too much time and effort on this. (Order was placed under the name Ms. Li)"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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7 reviews
![Ikea [USA]](/store/thumbnail/Ikea.jpg)
98 reviews
