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2016-05-12
1/5
Worst gift card purchase experience
"Bought a kohls e gift card .did not receive ecode after 4 hours, (sites like raise and cardpool deliver e code within one hour), so I emailed their customer service to cancel the order within 4 hours after placing the order. Before placing the order, I read thru their entire terms and conditions carefully, and noted that orders cancelled after 24 hours will incur a 20 percent processing fee, which is why I sent the cancellation email as fast as I could.
I called their customer rep the next day to check on my order status, Benjamin picked up the phone and told me that my order has been cancelled, and I will receive a confirmation by the end of business day. However, no email that day.
I called the following day again to follow up on the status. Again, Benjamin picked up the phone. At first, he told me my gift card code will be released in the next couple of hours. Then , after I reminded him of my cancellation email, his response immediately changed and told me that my cancellation email has been received (what a bunch of BS Considering he just told me my ecode will be released soon!). He also told me I was charged 20 percent processing fee even though I canceled within 24 hrs. I asked him to email me a copy of the terms and conditions , which by the way i already printed a copy for my record when placing my order in case craps like this happen. He said he would email me a copy, again , by the end of business day. Guess what, again nothing.
Four days passed, not a word about my order status , and it is clear that this site is fraudulent, and I am sick of dealing with them. In a few days , I will have to file a charge back (thank goodness that i kept all the evidence). And will file a BBB complaint in the meantime. Stay away from this site as far as you can."
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