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2012-03-21
1/5
"Still have not received my product after 10 days.
Slowest product delivery of ANYTHING I've ever bought throughout the world!! By a mile (maybe even THOUSANDS of miles. I can't be certain exactly, if I don't know where in the WORLD my product is!)
Horrible lack of accountability for respectable customer service from this company.
This is a SMALL product. Why in heaven's name would I trust them to buy something larger than soda bottle, if they can't deliver this in any reasonable time. Or why would I trust a purchase of several hundred dollars, when I can't get it?
Terrible company - with deplorable service!"
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2011-01-19
5/5
"The best aspect of this bowling.com is the ease of their website and the features supplied with each product - customer reviews, product details, pictures, etc.
Their selections are great, and include most every product I've ever tried to find for bowling equipment.
My only beef is the "packaging charges" for the orders - which, of course, offsets the "free shipping" for every product. But they ship their products quickly and on time.
I think that if they would re-think this packaging fee to compete with the "other guys" for bowling equipment (that don't charge this fee - "bb.com"), they would win even more customers - because their selections, prices, and website are much better overall. Just a thought - in these economic times when just a few dollars can determine a recurring customer buying products. Also consider that customers can't always spend large sums of money at any one time. So the packaging fees add up to a customer that buys 1 or 2 items this week - then must wait a few more weeks before ordering others. Saving a customer these fees doesn't necessarily mean that the customer will keep the money in their pocket - forever! Hey, we're Americans - we SPEND! The fee amounts saved simply means more money left - to buy more products.
Trust me on this - the customer will turn around and spend this money back with you.
So if you executive guys at bowling.com are reading this, please take this suggestion to heart and remove the only "stone" in the path of your customers that I can find in your company's internet business."
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