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2024-05-21
1/5
A total rip off! Do not do business with this company.
"Order a part in March for Kenmore vacuum cleaner, relied on the website for correct part number using machine model number. The ridiculous shipping fees drove the cost over $30.00. When the part arrived it was the wrong part. I contacted the website to return the item and get a refund only to be informed that there was no return on the part. Today I received two email messages that they were sending the part ordered in March. I called the only number they list and after persistence in dealing with their automated answering system and waiting on hold I was able to speak to a human being. He sounded as if he was in the Asian subcontinent and assured me that today's notifications were a mistake. I waited on line for a promised chance to evaluate the experience, but the person would not disconnect and told meI had to hang up to do their survey. Apparently another lie."
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