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2013-06-26
5/5
"order no. 06619D3 was shipped to you on 06/11/2013
Loved the labels, service fantastic!!!!!"
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Merchant Member
2013-06-11
1/5
"I am very dissatisfied with the Koozies that I ordered from this company. I called in and placed the order over the phone. I told the girl that I wanted the grooms name first and then the brides name on the Koozie. She sent me the invoice for approval as I was on the phone with her and I noticed that it said Brides name "Bessie" Grooms name "Jason" and the date. I questioned the order and the girl asked me how it showed on the sample on the website and I told her it had the grooms name first. She said no problem that is the way it will print out.Then the order came and the Brides name was first. I called customer service and had a manager call me back.She was sorry the mistake was made but stated that I approved the invoice and the way they printed it was per my approval. Your company employee misinformed me of how the product would be made per my approval. I am very dissatisfied of how you treat your customers when your employee is the one that gave out wrong information. I will be returning the product and if that is how you treat your customers then I will definitely be passing the word. And at the end the manager hung up on me. Not very professional.:("
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24hourwristbands from 24HourWristbands has responded
Posted Aug-14-2014We apologize if you find reasonable cause to be dissatisfied with our Koozies. And forgive us, we don't mean this in any negative way. Unfortunately we could not pull up your information with the invoice number you provided. We regret that our Customer Service people might made an error. Please edit your rating after you read this and call us so we can issue a discount coupon for you for your future purchases.
Your business means the world to us. We look forward to providing you with an even better experience next time. We want you to know that we value your business. If you have any question or concerns please don’t hesitate to call Customer Service at 281-786-3764.
Sincerely,
Liz-Your Customer Relations Representative
Working Together Helping With Globalization For A Better Day!
Please Note:talked with customer and she said that she was not interested at this time.