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2018-11-27
2/5
Lousy policies and iffy support mar what could be a great experience
"Up front: I've bought a workstation tower, a small form factor desktop, two laptops, and two monitors from Dell Refurbished in the past. I've recommended them to two other people, who've both bought laptops and been happy with them. Even the B-grade units have looked astoundingly good.
Most recently, though, I bought a Dell Professional monitor from DR, after another monitor failed. The monitor they sent was clean, but, it was quite visually subpar as a display. They issued the RMA number but really wanted to send me another unit as a replacement. I needed something quicker, so I declined that and returned it for a refund. In short, they stuck me for the restocking fee, even though the monitor was simply unacceptable.
Considering the amount of money in this case, I'll live with it. However, Dell Refurbished hypes their 30-day return policy so much that it's easy to overlook the fact that the 15% restock fee is a reality for anything but a grossly defective unit. On an expensive item, this can be a significant fee.
On top of this, the handling time after placing an order is several days, and they absolutely will not cancel if it looks like they're not going to meet your own deadlines. Once you click "Place Order", know you're going to wait at least a week to receive your order and will be on the hook for a 15% restock fee for anything less than DOA.
This is the same kind of stuff that ended my purchases with Newegg. They're going to end my purchases with Dell Refurbished, too."
