- STORE REVIEWS
- PRODUCT REVIEWS
2021-04-19
1/5
Horrible Customer Service
"Horrible customer service. I went to the Bountiful Utah location today 10 minutes before they closed. I was not going to take long but needed a good pair of walking shoes for an upcoming trip. I was greeted at the door by a young woman twirling the keys to the front door. She said they were closing in 8 minutes and asked me if there was something she could help me find. I felt unwelcome and rushed. At 1 minute before 6:00 she comes back and told me the store is closed and I needed to take my purchase to the counter. I expressed with some aggravation that I was just about to go to the counter. At the counter was another girl, Hadley. I expressed to her that I never felt so unwelcome as a customer. She snapped at me and said we are closed and you are making us stay late. Mind you it was exactly 6:00 when I reached the counter. She began to argue with me and I told her there is no reason to be so rude. She said I didn’t value her time and how would I like it if someone didn’t value my time. She reached over the counter and began pressing the prompts on the card reader as she argued with me. Then threatens me that she can refuse service and not even sell me the shoes! I asked for her name and the other girl’s name so I could report their bad behavior to the owners. She refused to tell me her name and the other girl’s name. I did happen to catch a glance at her name tag (Hadley). It was an awful experience and I don’t think I can even wear the shoes I just bought because it will remind me of the horrible experience every time I wear them. I will not ever shop at this store again. I’ve been a repeat customer at this location for over 15 years. No one should ever have to experience this mistreatment when just wanting to buy shoes. Ever!"
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