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2022-12-22
1/5
Bait and Switch. bad faith. There are lots of terms for their "business" model, none complimentary
"Purchased full set of mats on Black Friday sale.
They had removed the discontinued tan version for my vehicle, so thought they had actually done some sort of inventory cross checking.
Yeah no
Couple days later they tell me my choice is discontinued and would I like something else instead?
So I look again at the alternatives (weathertech) which I wasn't as interested in AND cost more than the Rugged Ridge but finally agreed. Then they went on to tell me these were back ordered 40 days (recurring theme here?)
If its backordered then its backordered, thats fine... but then they then they wanted +$100 more because they would loose money satisfying the contract with a more expensive product.
I am contemplating filing against them for breach, just to be petty, because they took full payment which i then interpreted that the deal was solid. Didn't look elsewhere in the meantime so I missed out on getting anything this Black Friday because I put my trust in these clowns.
The Competition Act (canada) is pretty clear about the proper redress for this situation to not constitute bad faith business practices. But they are (according to the reviews Im finding now) pretty well versed in their BAIT AND SWITCH business moldel.
I recommend others also take a few minutes to file complaints with the COMPETITION BUREAU of CANADA. hopefully if their name keeps coming up they will get properly investigated and educated. This sort of crap will continue to be profitable for shysters as long as they can get away with just refunding the unsuspecting public's money that they "borrow" for a month" while looking to get you to buy something more expensive.
At least they did return my payment finally, after a day shy of a month
It would be nice if there were a law enforcement agency that had jurisdiction to protect people from illegal trade practices like this."
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