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2014-02-14
5/5
"Rue La La is a great site!! One of my favorite sale event sites. Great quality merchandise at great prices. Their customer service is top notch. I've ordered a LOT of stuff from here and only had a couple of issues. One was that a home item wasn't as pictured. It was drop shipped, so this probably wasn't RLL's fault as they may have never seen the product and were simply using the photo supplied by the producer / shipper. They handled it professionally and courteously and paid the return shipping and gave me a refund. All of the apparel is shipped from RLL, and I have been satisfied with almost everything shipped. I would highly recommend them to anyone who enjoys these "daily deal" sites -- you can buy from them with confidence!"
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2014-02-14
5/5
"Wonderful store and great, quality merchandise. I have been ordering from HauteLook for the last year, and only had one item arrive in less than perfect condition. Of course they paid return shipping and gave me a refund for that item. But almost everything is high quality at a great price. When and if you do have a problem, they have the best customer service of any of the sites. They have live chat and handle it with courtesy and respect. I have used several of these sites that have daily deals, and Hautelook is my absolute favorite as far as quality and reliability. RueLaLa is a close second. I've also ordered from Ideeli -- they shipped really fast, and I liked the price / quality of what was ordered. Two sites that I would NOT recommend are Modnique and Zulily. Zulily takes forever to ship, and the quality is not very good. About half of the items I have ordered from there are defective. Modnique is the absolute worst. They have totally ripped me off. I ordered 3 items, and 2 arrived with defects (the first, a coat, had a huge stain on it -- the 2nd, a replacement coat, had a burn in it. I finally got a refund, but it took 2 months. And they didn't want to refund the stained coat, saying that they saw nothing wrong with it. It was so clearly stained!) Now, I am waiting on a pair of shoes I ordered from Modnique with the credit they finally gave me for the stained coat (jerks wouldn't credit my credit card). I ordered the shoes 6 weeks ago, and they were supposed to be shipped no later than 2 weeks ago. We'll see if I ever get them. I will never order anything from them again!"
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