"Ordered a Drobo 5D from this company on the 5th of May 2015. On the 7th of June it developed a fault and I contacted Expansys to report it and looking for a solution. I was told that because it was over 30 days since the purchase they wouldn't do anything to resolve the issue. I told them that surely 33 days was close enough and requested that this matter should be escalated.
This morning (16th June) I received an email stating that:-
'We have asked our superiors about your matter. We are sorry to inform you that they are not willing to make an exception for a return request for refund or replacement. We can accept your item for a repair.'
Well, this purchase was a personal one but Expansys are unaware that professionally we have used this company quite frequently but obviously no more.
I have since come across their shipping email dated the 7th May 2015 which implies that I wouldn't have received the goods until the earliest the 8th May therefore the fault materialised within their stringent 30 day limit.
Displays how much investigation is carried out before this company responds with their inane comment."