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2017-01-29
1/5
Changed Return Policy to 90 days or worse AND it's Retroactive
"This company which suddenly turned into a criminal enterprise has RETROACTIVELY modified its return policy as of Dec 2016. That means anyone who made purchases more than 90 days prior to the change has lost their right to return - or that's what the company wants you to believe. I contacted my attorney about it who suggested I first make a complaint via the State of Oregon.
All states have consumer protection statutes that prohibit deceptive business practices. What this company has done is downright disgusting and totally dishonest. When we made purchases via their site, we relied on their return policy.
WE ENTERED INTO A CONTRACT WITH THE COMPANY based on that return policy. The company CANNOT unilaterally modify that policy. Everyone MUST contact the Oregon Dept of Justice, Consumer Protection. File an online complaint with all the necessary details and it will be investigated as a deceitful, deceptive practice and should allow folks to make the returns. My attorney also said this could amount to a rather huge class action case. DO NOT let them get away with it. When too many people start complaining, the Oregon Attorney General might step in and take care of these criminals. I am old and have seen a lot of despicable behavior by businesses, but to revise a return policy retroactively after countless people made purchases BASED ON their liberal return policy is just off the charts unacceptable.
Keep in mind that if a business will pull a stunt like this, then it cannot be trusted with anything!!!"
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