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Updated on: 2018-02-19
1/5
Don't ever shop at Google store.
"I bought a Google pixel 2 off of the Google store. It was supposed to come with a free case but I was charged for it. Customer service told me to cancel the order on the case then reorder it. I was still charged. It's been over 2weeks now and they still won't resolve the issue. They've given me 2 different excuses on why they won't and in between they only tell me they're sorry for the inconvenience and sorry for the delay. Supervisors do nothing as do the customer support. Absolute worst customer support I've ever come across. After they told me to cancel and reorder the case they told me I was being charged because I cancelled it and reordered it. Now they're telling me it was never part of the promo. They're running a massive scam. Customer support is controlled by a non English speaking country so they don't even understand what you're trying to tell them and they respond in broken English. NEVER AGAIN WILL I BUY ANOTHER GOOGLE PRODUCT!!!!!"
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