- STORE REVIEWS
- PRODUCT REVIEWS
2002-12-11
1/5
"I ordered a motherboard and CPU and was informed several days later that they were out of stock. I send 3 emails asking for the ship date, but none of them were answered. Meanwhile, they listed my hardware as "in stock" the entire time even though they told me that it was out of stock and sent me a substitute brand of RAM.
Also, their phone support was hard to reach and nearly useless. They refused to give me the any details, and finally gave me the email of a live person, which got things roling after a nasty letter. Finally, almost three weeks later, my stuff shipped. I did get my hardware, and a good deal, so it could have been worse."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
