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2018-02-01
1/5
I Liverpool in heck hole country
"A few months ago I met the Sierra Trading Post website.
I really enjoyed the diversity of products and prices.
Although I live in Brazil, I did my registration using the address of my sister in the USA. It is good to emphasize that she is a legal resident, has an American, European and Brazilian passport.
I made my first purchase, small, but a purchase that made me very satisfied with the products and the Sierra.
About a month ago I decided to make another purchase in the same way as the previous one after receiving an email from Sierra with products on sale, that is, to be delivered in New Jersey.
I tried to access the site and could not always pl the error occurred "Oops. You do not have access to this page ".
I tried for several days to access the webpage and even downloaded the app as an alternative. Unsuccessfully.
I decided to send an email to Sierra support and got an answer that upset me. The response was very respectful and the person who sent it was very polite.
Because of a discriminatory policy of the Sierra Trading Post they had blocked access to the site and consequently the purchases to some countries, including in this relation Brazil.
It's their right, do not argue this. You sell it to whomever you want. What could be expected is that the company regarding the customer should have sent a notice by email informing the decision made.
I find it strange that even after this decision I keep getting emails from Sierra with purchase promotions. Should not they have stopped shipping too?
For those customers who try to access the website of Sierra from other countries and can not the reason may have been the same.
In short, we are customers from countries "Heck holes" as Trump said.
Sierra has a lot to learn from companies like Cabelas, Bass Pro Shops and several others where I buy with a certain regularity. There the customer is not discriminated by color, gender or nationality.
Here's my protest."
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