"Edit to my earlier post: My shipment did arrive, only MUCH later than expected (it arrived in about two weeks). My biggest complaint/worry was that I was never going to receive my ordered items. I ordered two, third-party Wii U controllers. They're packaging was bare bones. they came in a package (not a box) with essentially no insulation/protection, and Wii U controllers are electronic equipment, so they could brake easily in the shipping process.. They do work, thankfully. I still stand by the fact that I could not find a customer support call number, and their live chat isn't working. And whenever I tried to track my order, I got a message saying that there was no record of it. Upping my rating to two stars."