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2016-08-09
1/5
Zero customer service
"I tried to buy a product from their online store, put in my credit card (Visa) and an error came on the screen that said "We are unable to process payment from certain credit card issuers. You must use a different form of payment or contact us." I shouldn't have to use another form of payment, because their website says they accept Visa. There is no phone number to contact Adafruit, so you have to fill out an online form, which is inconvenient and not customer service friendly. After completing the form, I received an email that said, "Thanks for the note. Send us a screenshot." Why would I send them a screenshot? Are they not aware of their own errors that the website displays? Why do I have to help them troubleshoot their website? Why not contact me and say, "I'm very sorry for the trouble you are experiencing buying our products. We would like to contact you via phone so we can better assist you." I sent them a screenshot anyways, and never heard back. They clearly don't want to sell products or stay in business."

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