"I've been a customer for well over 10 years. I really like ETS store-brand products, and have a few favorites, although there are a couple teas that are stunningly sub-par. That's surprising to find considering the qualtiy of their other products. If you read the product reviews you will see that others share that opinion on certain teas.
Their website has improved dramatically over the last year or so, it's much more functional and easy to use than it was for along time. One major drawback of the site, and complaint that I have, is that there is no way to cancel an order online. I made an error in my most recent order and noticed it as soon as I submitted it. I sent a contact email to customer support to request cancellation so I could reorder and got no reply. Today (the next day) I got an email saying my order had shipped.
I find the prices for tea pretty reasonable. Shipping time is variable, somtimes fast, sometimes very slow. Relatively poor customer service, I would say.
So I would advise reading the tea reviews and be very sure of your order before you submit it. If not for these various problems, I would have given them more stars.
Update: I'm taking away one more star to bring the grand total to "ONE". The company touts returns because they "want you to be 100% satisfied with your order". I went to the website to start the return process for the item ordered by mistake, and their policy for tea returns is:
"FOOD and FOODSTUFFS (including TEA): We do not accept returns or exchanges for food, foodstuffs or tea. All food, foodstuffs and tea purchases are final."
Who knew?"