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2023-11-21
1/5
Bad,bad experience
"Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1600.00 and less than a year later, most of the lights went out. They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock. The new tree lights lasted 1 year again! That time when I called they said “we don’t warranty replacements.” So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.
I would never buy anything from them again. We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth. For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill"
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