- STORE REVIEWS
- PRODUCT REVIEWS
2016-06-16
1/5
Horrible experience
"I invested into some new back drops earlier this year from backdrop outlet. i used them in a test shot, rolled them up (they were durable vinyl ones) and stored them in their tubes (as suggested). when i went to take them out to use them they dented horribly from storage (which i did with finesse and care-ive been in this business a long time) beyond repair and or photoshopping.
when i contacted customer support their reply to me was "well we sell thousands of these a week, so we aren't going to do anything to help fix what happened to you". so instead of forming a good reputable business and standing by what they make, they said a big "forget you" to a new client, and continue in their shady practice of stealing peoples hard earned money and ripping them off."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
