- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2020-04-13
1/5
Ruined Easter during COVID
"Ordered 4 baskets on 4/1 to arrive by Easter 4/12. They didn’t arrive. I’ve asked them to file a claim with FedEx. They told me to donate the items to charity. What?? My grandchildren who were quarantined during COVID never received their baskets. Horrible business. I’m out $127 and my grandchildren had no Easter baskets."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
2012-10-25
1/5
"DON'T FALL FOR THEIR SCAM! I AM OUT $1,900 and after 9 weeks cannot get status of my order. I ordered patio chairs on 8/24/2012 and they charged my account for $622 I contacted them the next day and asked to cancel the order. They cancelled my order, but told me there is a 20% restocking fee and they only offered a "store credit" for $482. After disputing this for several days unsuccessfully, and not wanting to lose any more of my money, I decided to order 4 lounge chairs for an additional $1,381 on 8/31/2012. Their website said it would ship within 5 to 6 weeks. It has been 9 weeks, and I have inquired at least 8 times either via the phone, via email, and on their live chat without receiving any information. The live person I spoke to was rude and told be he had no visibility of the status of my order and I would have to wait until 5-6 weeks. Their 24-hr live phone and chat advertised on their website is very rarely "manned". Therefore I left multiple messages with no response. I wrote to their email address several times with no response. After leaving a very terse message, they responded and said they would have to check with the manufacturer on status (after 8 weeks). I've never received a response. I finally got a live chat rep tonight who said there was no record of me ever inquiring about my order and she would have to report it to her manager. When I tried to chat my response back, they turned off their 24 hr. chat service."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
Least Favorite Stores
117 reviews
9 reviews
