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2016-02-26
1/5
Excuses excuses
"Ordered a top to be shipped to California, it left their facility made it to Arizona(geography) left Arizona for Missouri, to Pennsylvania, back to Missouri, back to Pennsylvania, to New Mexico for delivery to Southern California by the end of the day! I know you are asking did it arrive in California that afternoon? NO!! 1st Call Customer Service they pushed it off don't worry it will be there this afternoon! Really? By Pony Express? 4th grade geography NM is not in CA! It arrived in California but updated pending delivery so now I don't know when it's supposed to arrive!!Called again and the next CSR decided that she should give me a lesson in how the Post office works! Here's an idea how about taking some responsibility and take time out to find out where the package is, and stop finding excuses for your companies inept shipping methods! I will never buy things from this company again.. They need to get some customer Service training! Look your products are good! But your shipping **** get it together! Shipping charges can be a whopping 25.00 for overnight, but they still can't get you the package! Horrible Customer Service."
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