- STORE REVIEWS
- PRODUCT REVIEWS
2016-05-21
1/5
Something smells
"They collect your info and then items go magically "out of stock" or they make up new policies about nor being able to stack offers. Apparently they do not know how to run an e-commerce site. Or do they. They get you to sign up, give all your info and then do not ship any products. Look elsewhere if you expect any service!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
2015-01-12
2/5
"Item backordered, so I had to cancel after several weeks. Went to email customer service from their webpage and it failed several times indicating that the page could not be found on their server. Seem like Fry's reliability is not what it was a few years ago."
Merchant Member
2013-06-28
1/5
"It's disappointing that a modern store cannot match available inventory to current orders. Think you are getting a good deal? Just wait for the cancellation notice..."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
2011-11-23
1/5
"Purchased a DLP TV advertised as new but received an open box item. The box was multiple boxes taped together. The item was undamaged, but I have no idea how many hours are on the lamp. Wish I would have been told up front the item was used. I guess you don't know what you will receive when you order from TigerDirect. Not sure if any laws were broken in the process, but definately poor business practice to misrepresent the condition of the product being sold.
Interesting how TigerDirect responds to the positive reviews and Ignores the dissatisfied customers.
Update:
In response to Systemax response - I emailed them a week ago with the info but haven't heard a word yet...
Update:
It's nearly 1 1/2 months since the reply from Systemax with no service. Take this into consideration when reviewing their replies."
2011-10-31
1/5
"Ordered items Saturday evening for in store pickup. Visited the store later the next day to pick them up. They never pulled the item off the shelf and sold out. When I asked when the item would be available for pick up, they stated the truck comes in Thursday and I should call back. When I asked that they call me when the item arrives, they stated that they probably wouldn't remember to call! Terrible customer service and it turns out this was the manager! When I called their 800 number to see if they could provide better service, they were just as inept as the store. There is no sense of accountability in this company."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
2011-05-05
5/5
"Initially had a problem with my order, but the issue was escalated and resolved. I am thankful for the follow up and look forward to purchasing from them again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
VMInnovations-Customer-Service from VMInnovations has responded
Posted May-10-2011We sincerely apologize for your inconvenience and the hassle you went through to ship a defective item back to us. Even though it is our store policy to charge restocking and shipping fees for returned items, normally we do not charge anything if a customer calls about defective units within 30 days (in this case it was 90 days).
After carefully reviewing your account we admit that our follow up was less than satisfactory & we would like to rectify your opinion of our business. We will refund you the difference for shipping the unit back to us. In addition to that we would like to offer you store credit to allow us the chance to change your opinion of VMInnovations.com into a positive one. Please expect a follow-up email from our customer service team.
After carefully reviewing your account we admit that our follow up was less than satisfactory & we would like to rectify your opinion of our business. We will refund you the difference for shipping the unit back to us. In addition to that we would like to offer you store credit to allow us the chance to change your opinion of VMInnovations.com into a positive one. Please expect a follow-up email from our customer service team.
2007-08-25
1/5
"This was my first attempted purchase with this company. I ordered an item and it got canceled due to being oversold. Not a big deal and I can live with that but to leave the product posted on their website for a whole day accepting orders is just ridiculous. It destroys your confidence in a company that doesn't take steps to control their inventory or their website. I hope they make an effort to do better job in the future for everyone's sake."
Detailed Ratings
Pricing of products and services
Overall customer service
2004-07-27
1/5
"I agree with what others have stated. This store is not anything like the one it used to be. Followed their instructions to return an item and tracked it to make sure it was returned and received. Weeks ahave gone buy and no credit for the return. No response to e-mails. Called and was told that the credit would appear within 5 days. (Funny, their web site says 3 days after receipt of product, not weeks and then 5 days after a phone call.) Anyway, still waiting and now I have to go to my credit card company and dispute the charge. This store is not worth the hastle."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Favorite Stores
9981 reviews
Least Favorite Stores
44 reviews
18324 reviews
25915 reviews
79 reviews
84844 reviews
CSatTiger from TigerDirect has responded
Posted Nov-29-2011We regret the bad experience you had in this purchase. The lamp in reference, comes directly from the manufacturer and we cannot verify its lifetime. As our valued customer, we are concerned with the inconvenience caused to you during this transaction and offer you discount on a replacement lamp order, plz send the item # of the lamp to comments@syx.com in this regards.
Thanks,
TD Customer Service