- STORE REVIEWS
- PRODUCT REVIEWS
2017-09-15
1/5
They will try to get out of their warranty any way they can!
"There products are of terrible quality and the customer service is not much better. After buying pearl earrings for my girlfriend, it took less than 6 months for the pearls to fall off the studs. After contacting their customer service they tried to blame it on me that we must have taken them In The shower or gone jogging with them to cause this??? This was not the case so the best they could do was make me pay for return shipping and for them to fix it. After sending in and getting it back the pearls have fallen off AGAIN not even 3 months after. After calling customer service again, they did everything they could to get out of this warranty issue saying it's been too long since I've purchased them (even though they have a lifetime warranty on their products) and that the damage was because of normal wear and tear (they have been minimally used and have proven twice within a year). The best offer they could give me was 25% on a similar purchase which is a slap in the face considering my opinion on their quality is at 0% at this point. I argued with their representative until they said they would talk to management and give me a call back. I still haven't received that call back yet. Avoid this company! They blame you for their shotty quality and try to get out of their warranty anyway possible. They do not stand behind their products and their so called "amazing" customer service will only waste your time and give you the run around."
