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Updated on: 2017-06-02
1/5
Bad customer service to resolve & response/ felt deceived
"I had a very rocky & unpleasant ordering experience with this company. We were originally wanting to do something special to give out as party favors & for party use for our daughter's 4th birthday party. 3 weeks later after I ordered this product, I still didn't get a solution & now I ended up with candies I not able to use for the party & had already spent couple hundreds on this order, left with just candies to eat ourselves & not for the party use. Very disappointed.
Upon first few initial scoop of the product received, we found the quality of the printed product was very poor, the image we used was not as printed as the photo, image & text on the candies were smeared, stretched or missing print. The color 'silver' we choose was not silver at all on the final product, but it looks like a medium or dark grey.
They also charged extra amount on my credit card without notice to me or my consent. I complained about this to them saying it is not stated on the order finalization page, and no email or call was made to me to let me know that, they just charge my card without permission.
Challenging to choose the right image when it does not have an exact printed preview of the product outcome on their site, which makes choosing the right image harder. My worst experience for online ordering regards to customer service response to complains & poor quality.
Very poor handling of customer service in terms of time it takes to resolve my complains & the effort to make things right. No replies or response after several attempt to email them regarding a solution. Then they called me 2 weeks later to offers solution. And after that, they send me a solution I didn't agree on verbally or through text. Just bad experiences."
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