Overall quality of the company

Pricing of products and services

Value the company offers

Is committed to quality products and services

Is easy to do business with

Is consumer focused

Is trustworthy

Likelihood of customers making future purchases

Likelihood of customer recommendations

Delivering products on-time

Delivering products damage free

Variety of brands and products offered

Overall quality of ordering process

Ease of checking order status

Ability to determine if a product was in-stock real time

Overall customer service

Customer service resolving problems

Customer service being easy to reach

Customer service making decisions on their own

Customer service being knowledgeable

Customer service being trustworthy

Overall web site

Speed of web site

Web site reliability

Web site being easy to use

Overall technical support

Being knowledgeable

Resolving problems

Making decisions on their own

Being trustworthy

Being easy to reach