- STORE REVIEWS
- PRODUCT REVIEWS
2003-12-03
1/5
"WE LEGALLY SCREW U....Is what this co. should be named. I am one of many who have been legally screwed by etech. I won't go into all details,only that after no shipment of order(08/18/03)only (2)responses(in which co.stalled)falsely promising the return of my money to over ten email inquiries,charging of my creditcard AFTER ORDER CANCILLATION,hoping to recieve some kind of mediation by reporting the illegal practices of e-tech to the BBB,only to recieve thier responce of,I qoute"As you are aware, the BBB has been pursuing the mediation of your complaint. Unfortunately,we have not been able to effect a satisfactory resolution. Your complaint has been closed on a dissatisfied note and will remain a part of the bureau's file information on the firm." So if you've got money to burn, please send it to me insted of E-tech, at least you'll recieve a ThankYou reply from me!"
Detailed Ratings
Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2003-12-03
4/5
"Mostly satisfied with my shopping experience here. Products were delivered in a timely matter,etc. Though,recieving my rebates(2) from them is very unsatisfactory. have recieved only 1 of 2. No responce from Co.when inquiring it's wareabouts either."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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